Flight Attendant / Pilot Communications and Enhanced Training Survey

"Post 9/11 Flight Attendant/Pilot Communication and Training Requirements, are they Adequately Addressed in the Current Climate of Aviation?"

This research is intended to study discrepancies in communication between pilots and flight attendants, as well as, the value of joint safety training scenarios. Results garnered will be used to improve overall communication and coordination between the cabin and flight deck, as well as; increase overall flight safety. A similar study was completed by NASA in 1995, which identified gaps in Pilot/ Flight Attendant Communications. With changes in procedures after 9/11, and the new fortress door, we felt it was important to look into these areas again. We are also looking at joint scenario based training and possible benefits of new technologies.

Any information entered into this survey will be forwarded to Ms. Lori Brown and Mr. John Niehaus at Western Michigan University, College of Aviation, 237 North Helmer Road, Battle Creek, MI 49037.

We invite you to answer the questions, though you may decline to participate in this survey. In addition, at any time, you may choose not to answer any question, or choose not to continue in the project for any reason, with no notice. Participants can skip questions and still complete and submit the survey. If you decide not to participate, or stop your participation in the project, your relationship with Western Michigan University will not be negatively affected.

Your answers to questions will remain completely confidential to everyone except those conducting the research. The benefits of this research will be used to attempt to uncover answers to some questions regarding possible inadequate training, and communication between pilots and flight attendants. Do not provide any confidential security information, that is controlled under 49 C.F.R. Parts 15 and 1520 (security sensitive information).

In summary: Participation is voluntary. All data will be kept confidential. You do not have to participate in this research and you can cease participation at any time. You can also refuse to answer any question without prejudice, penalty or risk of any loss of any services. Thank you for taking the time to consider being a part of this research. If you have any questions, please do not hesitate to contact Ms. Lori Brown, Principal Investigator at 269-964-9448 or Lori.Brown@wmich.edu.

The participant may also contact the Chair, Human Subjects Institutional Review Board (269-387-8293) or the Vice President for Research (269-387-8298) if questions or problems arise during the course of the study.

This consent document has been approved for use for one year by the Human Subjects Institutional Review Board (HSIRB).

Spanish translation-Para la versión española pinche aquí http://efm.pulseware.com.au/survey.asp?r=929726&vp=9Ac5a171D1,

Translated by Dr. Maria luz Novis, from AEPA (Spanish Association for Aviation Psychologists)

Chinese translation - WMU Pilot/flight Attendant Survey – Chinese Translation, Translation by: Dr. Jiazhong Yang

Special thanks to all who have participated from 29 Countries. Phase I will be open through August 1st, 2009

Ground Rules for Taking This Online Survey:

At any time, you may refuse to answer any question, or quit the survey without consequence.

Please use ‘I’ statements, such as “I think…” or “I feel…”

Please avoid using blaming, shaming or anonymous attributions such as, “She said…” (Use ‘I heard’ instead), or “Everyone thinks…,” or “If this person would just do his job…” etc.

Please answer the questions as openly and honestly as you can, we need as much information as you can provide. The more information you give us, the better we can understand the overall situation of the industry.

Please feel free to tell your peers about this survey, but you are responsible for keeping your own answers confidential. The investigators are not responsible for self-disclosed information becoming public.

Please only take this survey once. The only way for the survey to provide useful results is to not have duplicate information.

Do not provide any confidential security information, that is controlled under 49 C.F.R. Parts 15 and 1520.